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How do I transfer files to my website?
Files must be transferred to the webserver via File Transport Protocol (FTP).
If you need FTP, SSH, mail,or other Internet software, visit Shareware.com
or Download.com. Both are a great source for the latest Internet applications
with ratings and reviews to help you decide which application is best suited
for your needs. An FTP tutorial is also available for beginner users who may
not be familiar with FTP.
What is a virtual domain?
A Virtual Domain means having your own domain name
(http://www.your-name.com) without having to install expensive server
hardware and software. With a Virtual Domain, you utilize our server's
storage space, however, you are still professionally represented via your own
personal Internet web address domain name (www.your-name.com) and by
your own personal e-mail address domain name (you@your-name.com).
Do you put banner ads on any of your accounts?
NO! We do not put any form of advertising on your site nor will we in the
future.
Will I be able to access my site for updates 24 hours per day?
You have unlimited access via FTP 24-hours a day. As such, you can create
and maintain your web pages on your own computer and upload files to your
web site at your leisure.
Can I use my account for commercial purposes?
Yes, you can use your account for commercial purposes. The World Wide
Web has become the most efficient and cost-effective means of making
information available to the users of the Internet community and we
encourage our customers to utilize such an enormous medium.
How long does it take to setup a new account?
New accounts are set up in less than 24 hours from the time we receive your
order and can be processed in as little as 30 minutes! Once an account is
set up an activation notice will be sent to you via email including your
user-ID,password, and FTP hostname. You can begin uploading files to your
new website immediately by using your IP Address.
Can I subdivide my space and resell it?
Yes, we do allow you to create subdirectories which you can use to offer
friends or clients space as long as its within our policy guidlines. In your user
interface you can even give them their own FTP account and directory.
However we do not point domains to subdirectories of
a main domain but strongly suggest our Multiple Domain Account for clients
with more than one domain name or who wish to target search engines using
an option like keyword.yourdomain.com
Can I register additional domains to point to a subdirectory of my
main domain?
No, this is something we do not presently offer but strongly suggest our
Multiple Domain Account. This will save your business a lot of money and
should give you all the options and features you need.
Can I have additional domains pointing to the same main page as my
current domain?
Yes, we can mirror your main web pages and mail system. This is a great
way to expand the marketing of your present business.
Are third level domains available?(myname.domain.com)
Yes, We can give you a third level domain name such as
yourname.ourdomain.net or if you have a existing domain with us
anyname.yourdomain.com. The packages are the same as the one posted
for normal domains or are a great opition for the Multiple Domain Acccount,
the advantage to these is internic registration is not needed. This means no
internic registration fees.
Are extra FTP, SSH and pop accounts available?
Yes. For a minimal additional charge - please contact our sales staff for a
quote
Who is internic?
The InterNIC is an independent organization responsible for holding the
registration and routing of Internet domain names. Without these people, it
would be virtually impossible to maintain sanity on the Internet. Registration
fee is $70 for the first two yearsand $35/year thereafter for your virtual domain
name.
What if I go over my traffic allowance?
On most accounts we do not have a traffic allowance, you simply need to follow our basic TOS
Guidelines. On our Multimedia/Developer and Miva accounts we allow a maximum of 8 GIG. Less
than 1% of clients use this amount of bandwidth. However your site is monitored and you will
receive email warnings prior to changes. You may purchase extra traffic $20.00 per gig.
Can I add more space to my site?
Yes, you can purchase extra space at $1.00 per month for each additonal 10
megs.
Can I install my own cgi scripts?
Yes, as long as the account type you are purchasing allows CGI We only
monitor for poorly written scripts that may become resource hogs.
Will server side includes work on your server (SSI)?
Yes, SSI's will parse on any page ending in .sht or .shtml, rather than the
usual .htm or .html.
Can you handle foreign domain names?
Yes. We currently house domains from over 100 countries, for none internic
domain names you will need to file the registration with your local NIC.
What type of java support do you offer?
Please see our Multimedia and Developer account for all the programming
features that are available. At present we do not support java servlets.
What is Majordomo?
Majordomo is a full featured mailing list program that allows your customer
the ability to subscribe and unsubscribe. This type of list is particular
designed as a method of interaction, and can be run as a closed or open,
moderated or not. As the list owner you can control all email allowed to be
distributed to the list.
Can I access my domain without the "www" in front?
Yes, you will be able to access the domain address with or without the
"www" in front of the domain name. Example:[http://www.your-name.com] or
[http://your-name.com] is acceptable, whichever you prefer.
Do you offer dialup internet access?
No, you will need local Internet access in order to maintain your web site and
retrieve email addressed to yoursite. If you have questions concerning your
current Internet access, and whether or not it will comply with Zone Internet's
web services, please contact us via e-mail.
Do you maintain backups of my data?
Yes, we do backups of your home and WWW directories on a daily basis.
You can also create backups via your Web Control Panel.
Do you handle the domain registration?
Yes we can as long as you authorize us to use your credit card to register
the domain. We will contact the InterNIC once your account is activated to
request either a new domain name registratio nor a domain name
modification (trasferring an existing domain to our servers).
Can I transfer a existing domain to your servers?
Yes, just be sure to specify that you are requesting a transfer and NOT a
new domain. You should keep the service with your current provider while
waiting for InterNIC to complete the transfer process. We will provide you with
a temporary IP address soyou can mirror the site on our server. All email and
web pages will still be accessed from your current site. When InterNIC
announces the completionof the transfer there is a 72 hour propagation
period where visitors could go to either site. At the end of the 72 hours you
should contact your previoushost to have them delete the old domain from
their records and update their DNS record. If you use this same provider for
your Internet access you will not be able to access your domain site until
they update their DNS. When we file a modification, one of the current listed
contacts must ok the move. Internic will send a email that you must ok to
have the redirection of your domain completed. If the contact email on your
domain has changed from the time you originally registered it, you will need
to fax a authorization to complete the process using a tracking number we
will provide upon request
How long is it before my domain is active?
Once the InterNIC announces that your domain name has been registered (or
transferred, if applicable), it usually takes about 72-hours before it is active.
All Internet providers must update their records (DNS tables) to reflect the
new site's location.
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